At SS COLLECTION, we want you to shop with confidence. If something isn’t right, we offer a smooth return or exchange process, provided the conditions below are met.

Return & Exchange Timeframe

  • You can request a return or exchange within 15 days of receiving your order.
  • Requests made after this period will not be accepted.

Eligibility for Returns & Exchanges

To qualify, the item must:

  • Be unused and unworn
  • Be in original condition
  • Be returned in the same packaging it was delivered in
  • Have all tags, labels, and accessories intact

Any item that shows signs of use, washing, or damage will not be accepted.

Shipping Cost

  • The shipping cost for returns or exchanges is the customer’s responsibility.
  • SS COLLECTION does not cover return or exchange shipping charges.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • You must contact us within 15 days
  • Clear visual proof (photos or video) must be provided when submitting your claim
  • Claims without visual evidence will not be processed

Once confirmed, our team will guide you through the next steps.

Important Notes

  • Items sent back without prior approval may not be accepted

We reserve the right to reject any return or exchange that does not meet the policy conditions